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Old 07-30-2017, 01:51 AM
Mish Mish is offline
Join Date: Jan 2013
Location: Australia
Posts: 11,175
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Originally Posted by SoItGoes View Post
Thanks Mish.

I wasn't use the complain form (too worry that it might upset them lolzzz), so I was using enquiry form at

Do you think I should wait another week for them to answer my previous one before lodging a complain?


ps. I am from Vietnam
My understanding is they don't rely to queries relating to the processing. When my husband applied we emailed them twice and never got a reply.

You shouldn't be scared to complain, you have been waiting 23 months which is past their global service standards, so you have every right to complain.

I would lodge a complaint now.

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