Originally Posted by SoItGoes
I wasn't use the complain form (too worry that it might upset them lolzzz), so I was using enquiry form at https://www.border.gov.au/about/corp...s-enquiry-form
Do you think I should wait another week for them to answer my previous one before lodging a complain?
ps. I am from Vietnam
My understanding is they don't rely to queries relating to the processing. When my husband applied we emailed them twice and never got a reply.
You shouldn't be scared to complain, you have been waiting 23 months which is past their global service standards, so you have every right to complain.
I would lodge a complaint now.