Originally Posted by NiamhF
Has anyone had much luck with complaining to DIBP?
Not sure if this had anything to do with it, but my eligibility date was July 8, 2016 and I was quoted 8-12 months when I applied and I sent them a complaint message using the link provided in this thread a few days after 12 months passed (July 8, 2017). I told them that I was disappointed in the increased processing time and that I hadn't been given any updates or communication from them at all. Didn't even get a reply to my complaint but about three weeks after that I received an email that my PR
was granted! I don't know if it helped but it certainly didn't hurt.