His was a 651 & I had the same message when I went into VEVO. Could not retrieve info as this is not your current visa. So all should be good to use the Smart gate.Is your fiancè's visitor visa a ETA or a 600?
When my husband and I went offshore to have his 309 granted, he was on a multi entry 600 visa previously. What I did was check VEVO with his 600 grant number and it said there was an error or the number didn't exist or something so I knew it was overridden by the 309 grant.
My wife remembers that incoming trip well, we both used the smart gate.On your first arrival since the PMV grant can you go through the Smart Gate or do you line up to speak to an officer?
One way flight is booked. 4 weeks until this 3.5 year LDR ordeal is over