[KimNguyen]

Hi all, as mentioned in the title I am wondering of the 2nd stage lodgement.
My partner is due for 2nd stage and I have prepared and done all required paper documents for it but recently found out that 2nd stage of partner visa is processed online only. And I have tried many times to apply on ImmiAccount but it always appears an error message of information provided cannot be verified even every detail is absolutely correct. The problem is my partner initially applied partner visa offshore with paper documents and I am not sure whether that could effect the online verification. I sent an ImmiAccount technical support form months ago but haven't been replied. Now I don't know what to do with this, whether to continue with the paper lodgement or something else. Last year, I found that the processing centre for 2nd stage is in Melbourne and this year I asked the immigration help line and they don't know.
Any advice will be very appreciated and thank you for your time.

 

[Skybluebrewer]

Hi all, as mentioned in the title I am wondering of the 2nd stage lodgement.
My partner is due for 2nd stage and I have prepared and done all required paper documents for it but recently found out that 2nd stage of partner visa is processed online only. And I have tried many times to apply on ImmiAccount but it always appears an error message of information provided cannot be verified even every detail is absolutely correct. The problem is my partner initially applied partner visa offshore with paper documents and I am not sure whether that could effect the online verification. I sent an ImmiAccount technical support form months ago but haven't been replied. Now I don't know what to do with this, whether to continue with the paper lodgement or something else. Last year, I found that the processing centre for 2nd stage is in Melbourne and this year I asked the immigration help line and they don't know.
Any advice will be very appreciated and thank you for your time.

Was the temporary partner visa granted?

 

[Mish]

What visa do they currently hold? If they hold a 309 it is processed in Brisbane and if they hold a 820 it is processed in Melbourne.

It might be best to mention what the error is and maybe someone has had the same error and can help.

 

[KimNguyen]

Hi Skybluebrewer, thank you for asking. My partner has been granted subclass 309 and is due for 2nd stage.

 

[KimNguyen]

Hi Mish, thank you for asking. My partner is holding subclass 309.
Is the processing centre that you have mentioned above still exist and can you please give me the postal address of Brisbane processing centre ? The reason I am asking this because last week immigration staff told me that 2nd stage is now process online only. And online error is : the related detail provided cannot be verified.

 

[Mish]

309 is online processed in Brisbane.

If you haven't already tried it check the original visa grant letter and make sure all names and grant number match (and date of birth too).

 

[KimNguyen]

309 is online processed in Brisbane.

If you haven't already tried it check the original visa grant letter and make sure all names and grant number match (and date of birth too).

I have tried many times and the same error still appears.
The application was initially lodged by PAPER. Does it effect to the ONLINE verification ?

 

[Mish]

I have tried many times and the same error still appears.
The application was initially lodged by PAPER. Does it effect to the ONLINE verification ?

Not at all. Lots of people have lodged first stage by paper and then online for stage 2.

The online verification system is checking their system details against what you have entered into the online application.

Just confirming that you are using the stage 2 application form?

Also when did your partner apply for the 309?

 

[CCMS]

I have tried many times and the same error still appears.
The application was initially lodged by PAPER. Does it effect to the ONLINE verification ?

I had a similar situation some years ago. From memory, the processing centre had to issue me with a new TRN to be able to do stage 2 online.

 

[KimNguyen]

Hi Mish, yeah I am using stage 2 - permanent partner visa assessment and the application was lodged on May 2016.

 

[KimNguyen]

I had a similar situation some years ago. From memory, the processing centre had to issue me with a new TRN to be able to do stage 2 online.

Hi, did you have to contact the processing centre for a new TRN to be issued or you had to send the whole paper application to them first ?

 

[Aussie83]

309 is online processed in Brisbane.

If you haven't already tried it check the original visa grant letter and make sure all names and grant number match (and date of birth too).

My Thai wife's 100 was processed in London, so it's added to the list of can be done anywhere on a whim

 

[Mish]

My Thai wife's 100 was processed in London, so it's added to the list of can be done anywhere on a whim

But you don't contact London if waiting for your permanent partner visa! The 2 emails addresses for a permanent partner visa are for Melbourne or Brisbane only (depending on if 100 or 801).

 

[Aussie83]

My Thai wife's 100 was processed in London, so it's added to the list of can be done anywhere on a whim

But you don't contact London if waiting for your permanent partner visa! The 2 emails addresses for a permanent partner visa are for Melbourne or Brisbane only (depending on if 100 or 801).

Fair call, when I sent off a question though it wasn't too a specific area just a general web-form. Didn't see where to enquire to either a Brisbane or Melbourne address.
Things must of changed.

https://immi.homeaffairs.gov.au/hel...ner-permanent-processing-centres-enquiry-form

 

[Aussie83]

309 is online processed in Brisbane.

If you haven't already tried it check the original visa grant letter and make sure all names and grant number match (and date of birth too).

My Thai wife's 100 was processed in London, so it's added to the list of can be done anywhere on a whim

But you don't contact London if waiting for your permanent partner visa! The 2 emails addresses for a permanent partner visa are for Melbourne or Brisbane only (depending on if 100 or 801).

Fair call, when I sent off a question though it wasn't too a specific area just a general web-form. Didn't see where to enquire to either a Brisbane or Melbourne address.
Things must of changed.

https://immi.homeaffairs.gov.au/hel...ner-permanent-processing-centres-enquiry-form

Also sorry to be that guy but the comment was about the 309 being processed in Brisbane (given it was a stage 2 question I assumed it was meant to be the 100)
And I was just stating in our instance the stage 2 was processed in a 3rd party country, not that you send enquiries to there.