Hi all, as mentioned in the title I am wondering of the 2nd stage lodgement.
My partner is due for 2nd stage and I have prepared and done all required paper documents for it but recently found out that 2nd stage of partner visa is processed online only. And I have tried many times to apply on ImmiAccount but it always appears an error message of information provided cannot be verified even every detail is absolutely correct. The problem is my partner initially applied partner visa offshore with paper documents and I am not sure whether that could effect the online verification. I sent an ImmiAccount technical support form months ago but haven't been replied. Now I don't know what to do with this, whether to continue with the paper lodgement or something else. Last year, I found that the processing centre for 2nd stage is in Melbourne and this year I asked the immigration help line and they don't know.
Any advice will be very appreciated and thank you for your time.