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Discussion Starter · #1 ·
My partner and I have just momentarily submitted our 820/801 Defacto application Online.

Regarding migrating and non-migrating family members the following two questions are asked:

MIGRATING FAMILY MEMBERS

Q: Are there any family members applying to migrate with the applicant?

A: No

NON-MIGRATING FAMILY MEMBERS

Q: Does the applicant have any family members not included in this application?

A: Yes

I was then asked to supply a list of all non-migrating family members, to which I included the details of 11 non-migrating family members.

At not point does the application state that non-migrating family members will be required to obtain health checks. However the email/letter of "Acknowledgement of application for a Partner (Temporary) (class UK) (subclass 820) / Partner (Residence) (class BS) (subclass 801) visa" reads:

This letter confirms that your application has been received for processing for the following applicants.

and then goes on to list myself and the 11 non-migrating family members noted in my application.

We checked, double check and triple checked all of the questions. Ive even since printed off a copy of the application and we have definitely filled it in correctly & answered the questions in the format they are asked.

What neither of us can understand is why non-migrating family members would be required to obtain medicals, when as it stands currently, no family members have any plans to come out to Australia in the immediate future. Additionally, my Uncle & Aunt who already have Australian residency/citizenship have also been asked to obtain medicals.

Is this just a glitch in the system? I know the online application service only recently went live earlier this month, but I can't see anyone else having had this issue with their applications.

As we have answered all the questions accurately and correctly, could IMMI turn around and cancel this application, not refund us our application fee and tell us to submit and pay for a new application?

Were kind of stuck in Limbo right now, as no immigration office is open until Monday Morning.

If anyone can shed some light on this, we would really appreciate it.
 

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The question should relate to dependant family members and if you claim someone is dependant they are required to undergo health/character checks regardless of whether they would be migrating or not.

As soon as the DIBP reopens you need to contact them immediately and explain the situation. It's likely that you'll be permitted to claim an error and have the response changed to 'no' and everything would be resolved, but you will have to drive this forward.
 

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Discussion Starter · #3 ·
The question should relate to dependant family members and if you claim someone is dependant they are required to undergo health/character checks regardless of whether they would be migrating or not.

As soon as the DIBP reopens you need to contact them immediately and explain the situation. It's likely that you'll be permitted to claim an error and have the response changed to 'no' and everything would be resolved, but you will have to drive this forward.
Hi Adam,

Thanks ever so much for your quick reply.

At no point is any inclination made that these questions related to dependant family members at any point on the page these questions are asked.

At least you've helped to put my mind at ease.

I suppose the reference to the questions relating to "dependant" family members must have been missed out in the proofing & subsequent public release of the application form earlier this month.

I'll be making sure I'm one of the first people calling them on Monday.

Thanks again.
 

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In the meantime you could attach Form 1023- incorrect answers-to the application. Download from DIBP website.
 

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Discussion Starter · #6 ·
No problem at all.

Sometimes there's a clarification in the question mark button next to the particular section. If its not there I would imagine they'll change it shortly. Worth noting that to the DIBP when you contact them.

All the best,
Initially, we thought that we may have missed one of the question marks, so I made a pseudo application to check. Ive gone through every part and can't see it being mentioned, so I'll definitely let them know.
 

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We got the exact Same email! We freaked out when we read it because we answered that question as you did....we assume it's a mis understanding as we clearly only applied for the only applicant (and only paid for one person) and then when you go to upload documents they are listed again but you can't upload any documents for them
 

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So annoying....we applied on December 24th and we have been worried sick but we can't call them until Monday.....to top it off we reached our "60 file maximum" and can't load any more documents!!! All the things it asks you to upload seem to overlap with one another too....so confused....our application probably looks like a mess. If I had my time again I would have for sure sent it by post!
 

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So annoying....we applied on December 24th and we have been worried sick but we can't call them until Monday.....to top it off we reached our "60 file maximum" and can't load any more documents!!! All the things it asks you to upload seem to overlap with one another too....so confused....our application probably looks like a mess. If I had my time again I would have for sure sent it by post!
You really shouldn't need to upload 60 documents. You could run into an issue should you need to upload anything else, I would suggest mentioning this when you have a case officer.
 

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Yes we definitely will....
We had everything nicely put together but then they asked for everything separately so we had to cut it all up into separate files...I'm not sure if we reached the limit or not....all I know is it won't let us upload anymore -.-
 

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Discussion Starter · #12 ·
We got the exact Same email! We freaked out when we read it because we answered that question as you did....we assume it's a mis understanding as we clearly only applied for the only applicant (and only paid for one person) and then when you go to upload documents they are listed again but you can't upload any documents for them
Sorry to hear your in the same boat as us Rhirhi.

We too noticed that a lot of the sections for uploading the documents overlap.

We've decided not to start uploading anything until we have spoken to them on Monday.

We've put everything into PDF files so far and used an iPhone app (GeniusScan) to "Scan" them. You basically hold your phone above the document you want to scan, take a photo of it, crop it so that you select the corners of the document your scanning & it then flattens everything out without skewing the text - Its been so useful for us doing an online application.

We've also used it in the past to take scans of receipts, hotel bills etc too.

Once you have all your documents scanned in onto one PDF file, you can then go through selecting each file and move them into subfiles i.e have all your social activity stuff in one file, your financial aspects in another and so on.

If we have any issues on Monday and IMMI turn around and say its our fault, then were going to ask our local Federal member of the house of representatives to look into all of this, as its clearly an issue with the application form, not how we answered the questions.
 

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Hi,

That app sounds great!
We used our scanner (it look forever! Especially when we thought we had to rearrange it all). We had everything into financial, social, nature of the household and nature of commitment.

If they try to turn it around on us.....I think I'll snap. Hahaha. The whole process has been so stressful.... And this....clearly something out of our control would just be the last straw. I think you've got the right idea contacting an ombudsman or something. Hopefully we can do the same even though we're applying offshore (309)

Good luck! Let us know how you go! I'll keep you updated :)
 

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My partner and I have just momentarily submitted our 820/801 Defacto application Online.

Regarding migrating and non-migrating family members the following two questions are asked:

MIGRATING FAMILY MEMBERS

Q: Are there any family members applying to migrate with the applicant?

A: No

NON-MIGRATING FAMILY MEMBERS

Q: Does the applicant have any family members not included in this application?

A: Yes

I was then asked to supply a list of all non-migrating family members, to which I included the details of 11 non-migrating family members.
I started filling in the form for my husband's 309 application last night, and ran into similar problems on this question as well. It wasn't until I reached the next question

Does the applicant have any parents, siblings or children including those that are deceased?

That I realized my error, and went back and changed the answer for the previous question (about non-migrating family members) to No (there is some information provided by clicking the ? but its really not very clear).

My main confusion now, is where we should be listing my husband's minor daughter (she doesn't live with us, and is not migrating), and whether we will need her to have a medical as well.
 

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I had no issues with the online application. Just waiting on a casw officer and acknowledgement of the physical police check we sent.
 

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A minor child would class as a dependant, even if not migrating, and they would need to undergo a medical.
I thought that was the case, so based on that am I correct in that the child should be listed under the question

NON-MIGRATING FAMILY MEMBERS

Q: Does the applicant have any family members not included in this application?

rather than the following question that asks about parents/siblings etc
 

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Hi there,

Did you manage to have any luck Scotster86?

We phoned the london hotline (no other choice although we're applying in Berlin) and the man really didn't seem to know anything about the system....he said it's new and they are still working things out -_- he said "it will all pan out in the end". He then said we should email Berlin....so thats what we've done.....fingers crossed!
 

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Discussion Starter · #20 ·
We called, we were answered, but had to call back again...

Hi there,

Did you manage to have any luck Scotster86?

We phoned the london hotline (no other choice although we're applying in Berlin) and the man really didn't seem to know anything about the system....he said it's new and they are still working things out -_- he said "it will all pan out in the end". He then said we should email Berlin....so thats what we've done.....fingers crossed!
Hey Rhirhi,

Sorry I haven't replied or let you know this sooner, but I've been trying to climb out from underneath all of the repetitive forms that are required for the application process :p lol

I called IMMI this morning and made the first person I spoke to aware of the form issue regarding "non-dependants". She wasn't all that interested, so then questioned her on the broken hyperlink option within my "ImmiAccount" to open up the "Application Checklist" - again she was not interested.

Last night I ended up going through all of the questions, copied them into an excel file and made note of every documents that requires certification etc. As the checklist would open, I confirmed these with her.

She also said that my Partner had to have a police & medical check done, even though they are Aussie by birth :eek: . (It turns out this is nonsense in our case & would only be required under certain circumstance, which my partner is not under :D )

:confused: So with all this questionable info from her in mind, I called by to speak to a colleague of hers (Marlon) that was the polar opposite in terms of helpfulness - He couldn't help me more if he tried.

If you have any additional documents that you need to send to IMMI that you were not able to include in your application, then Marlon advised that they can be sent to the office that is processing your application by email, in my case: [email protected] which is ONLY to be used for application that will be processed Onshore here in Sydney.

You should be able to obtain the contact email address similar to this for your application from IMMI in Berlin when you can get in touch with them, should you require to do this in the future.

Also note that you will need to include all of your info (visa grant details) at the top of each email (and its advisable to include it at the top of each document page too - as advised by Marlon. just in case a page goes astray etc).

Marlon advised us to complete a "Form 1023 - Notification of incorrect answers" form and post it into the Sydney office to correct the "Dependants" issue with our application, so we completed the form and were going to post it off later in the day.

After speaking with Marlon, we ended up going in and out of my "ImmiAccount" and uploading documents that we had thus far completed. Then around the later part of the afternoon, I noticed that someone from IMMI had clearly been in and had a look at what we were up to and our uploading progress. All of the non-migrating family members that were previously showing in my "ImmiAccount" had now disappeared & we hadn't even been to the post office to send the 1023 form off.

You may find that this happens to you also, but as a precautionary measure, I'm going to call IMMI back (couldn't today as they had already closed when we realised all of this) and ask if the form 1023 will still be required.

Marlon additionally advised he wasn't already aware of the issue with dependants not being mentioned when it should be, or that link to the Application Checklist was broken. He said that he would file an internal message for both issues to be looked into.

:)

P.s. Wish us luck in having the local postmaster/JP in the next town certify 50+ documents for us tomorrow - lol
 
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