That's a bummer, Scotster86, but hopefully it'll just give you enough time to do everything that needs to be done to move back to AU without having to rush too much. I am still struggling with this application and, as I go, more questions arise... Did any of the people who already submitted it provided actual statutory declarations about the history of the relationship, nature of the household, social context, financial stuff, etc. apart from everything that already has to be filled up in the online form? It just all feels so incredibly repetitive and if statutory declarations (witnessed and signed) need to be provided for all those things, they will say practically what was already mentioned in the online form. Any ideas?
Hey Abby603,
I'm still in Oz as I made an onshore application, so that's one good thing at least.
I actually called up bout this too, as I was of the same opinion. I was told to submit everything we felt was relevant, where we would then be contacted if any further clarification or other info if it was required when our application is assessed - not exactly the answer I was looking for.
Where your asked to submit this stuff online in your ImmiAccount, we have attached our proofs in the sections that do not have a "?" Beside them - such as photos, skype transcripts, landline phone bills, receipts & hotel bookings etc.
It seems to me that as this is still a new process for online submission and it is still in its infancy, a lot of the call centre staff at Immi are not exactly sure what should go where either, as they don't seem to have all been trained on how the online application looks, works or what is being asked of applicants. We've been given different opinions on what should be submitted where & this is obviously not good from an applicants perspective as we want to make the application as clear as possible, with what is required & where it should be attached being clearer to reduce future work by Immi staff and also the applicants.
I've even found myself taking onboard what one call centre advisor says and then immediately calling back, getting a second opinion if it doesn't seem to be right & then questioning the previously advised information to see what they say. I know this may come across wasting my own and Immi's time, but when your told something that really doesn't seem right, what else can you do?
One advisor even said to us that they had not even seen or been trained on how to answer questions about the online application process yet.
From what we have found out so far, it all really depends on what your case officer deems as being necessary to make a decision on your application. The call centre staff can answer your question saying that should be ok, but you might be asked for other things or clarification by your case officer.
I suppose its understandable that things are this way, as no two applications will ever be the same really. However we do feel that things should be made as clear as possible. We don't want to waste anybody else's or our own time either now or further down the line.
If your ever unsure about anything, I would always suggest that you call Immi to get clarification on the issue(s). Always take note of what you asked, who you spoke to and the response that you were given. I do this with any organisation or business that I call & it can help in the future if you need to justify why you did something that is then deemed to be incorrect etc.
Good luck with your application!
