I was about to say to use the email at the bottom, but I just checked what we did.Hello all, I have just receive a request for AFP check for my partner and in the attached letter it says we must respond to this request within 28 days after receiving this letter. And we should provide in writing through the contact provided "below"
Do we need to actually write to say we have receive her request and AFP is now in process? and the email provided "below" the letter isnt the same as the email which the letter was sent from. Any idea?
I actually just clicked reply and used the one it was sent from, and it went through OK, with a reply later that day.
But thinking of it now, I would be tempted to send the reply to both, using the 'cc' option.
Make sure you send something within the 28 days, even if just to say you have ordered the AFP and will upload when it arrives. Then email again when you upload it.