thanksDo a VEVO check instead. It should show the new passport number.
If they have an ImmiAccount, it can be done immediately through the "update us" function.thanks
Just checked, it works only with the old passport number. Maybe i should give it another week? its being almost 4 weeks, last time there was a reply via email that they have updated the details.
family member is travelling soon, so hopping it would get done in time