Never take advice from DIBP nor it seems your friends agent - it is very very very bad information and if they are a RMA they should not be - if that is the info they gave. If it is they should be reported but only you can know if it is documented advice.
CCMS has given solid advice for you to work with.
I suggest you disregard ALL that agents advice, as it seems wrong from what you say.
CCMS has given solid advice for you to work with.
I suggest you disregard ALL that agents advice, as it seems wrong from what you say.