I just said I haven't had any communication since I applied, not even an acknowledgement of receipt of application and so was just wondering if it is being processed or not. I can't even click on the "I confirm that I have provided information...." button.What exactly did you ask them?
If it relates to processing time, and as you are within current times, (75% up to 19 months), and you are at 13 months, they do say "we will not respond to case status enquiries within the Global visa and citizenship processing times."
Just oncehow many enquiry forms did you send them? I sent 4 times for them.