Hello! I wanna ask or clarify if its normal that we dont get any reply or response from our co or someone from immigration department who can provide us some information. I sent them emails as well as filled up the inquiry form on immi site. Our police certificate ( me and my fiance ) will about to expire on first week of december. We tried to enrol the kids however the school need the visa copy and school will start on January. I sent an email to ask them if we should renew the police certificate earlier or what not.Tried to check if what will be the best. Unfortunately I did not hear or get any reply from them. Weird not to hear anything.