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Discussion Starter · #1 ·
Hello everyone

I am writing in the earnest hope (and deperation even), to seek some answers and help.

Both my home and office laptops crashed unexpectedly one week apart. Apart from everything else that have been lost, my password for my EOI account was saved in those laptops.

Two days ago, I tried logging into SkillSelect using my commonly used passwords to check on whether there was any update on my Visa 189 application.

There were no prompts warning my that my account will be locked after a few tries and my account was automatically locked.

I have now managed to get my original password (from my laptops) and would be able to log in if the account is unlocked.

Yesterday, I received an email that I have been invited to apply for my Visa 189 (after almost a year of waiting).

I am not seeking for the password to be reset or for the answers to my security questions.

I merely want the account to be unlocked so that I can enter in with my original password. This would not entail any security issues, but would appear to be something the IT department managing SkillsSelect can do.

Like everyone here, I have alot at stake from family to career, and I have spent years trying to get qualified in Australia not to mention the countless hours and sums of money spent.

To be shut out so close to the finish line for something as simple as unlocking an account seems incredible.

I would be thoroughly grateful and would appreciate any useful input on how I can move forward with this.

[PS. the answers to the security questions don't work. I only have 3 security documents, each with one expiry date. I have not forgotten these, as I merely have to refer to these documents. I have repeatedly tried to answer but they claim that the answers are wrong (no idea why)]

Thanks in advance and thanks for taking the time to read!!
 

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Hello everyone

I am writing in the earnest hope (and deperation even), to seek some answers and help.

Both my home and office laptops crashed unexpectedly one week apart. Apart from everything else that have been lost, my password for my EOI account was saved in those laptops.

Two days ago, I tried logging into SkillSelect using my commonly used passwords to check on whether there was any update on my Visa 189 application.

There were no prompts warning my that my account will be locked after a few tries and my account was automatically locked.

I have now managed to get my original password (from my laptops) and would be able to log in if the account is unlocked.

Yesterday, I received an email that I have been invited to apply for my Visa 189 (after almost a year of waiting).

I am not seeking for the password to be reset or for the answers to my security questions.

I merely want the account to be unlocked so that I can enter in with my original password. This would not entail any security issues, but would appear to be something the IT department managing SkillsSelect can do.

Like everyone here, I have alot at stake from family to career, and I have spent years trying to get qualified in Australia not to mention the countless hours and sums of money spent.

To be shut out so close to the finish line for something as simple as unlocking an account seems incredible.

I would be thoroughly grateful and would appreciate any useful input on how I can move forward with this.

[PS. the answers to the security questions don't work. I only have 3 security documents, each with one expiry date. I have not forgotten these, as I merely have to refer to these documents. I have repeatedly tried to answer but they claim that the answers are wrong (no idea why)]

Thanks in advance and thanks for taking the time to read!!
Really sorry to hear this.
Did you try contacting immigration ?
 

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You have to contact the technical department of SkillSelect - as you can still access your emails, they will still be able to verify your identity so eventually you'll be able to get it back.

But they can be a bit slow to respond...
 

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Discussion Starter · #4 ·
Sorry for the late response everyone. Thanks for your replies - appreciate them!

Unfortunately, I have still not received any concrete response. I have tried contacting every possible department to solve this matter.

I called the Department of Home Affairs in Australia. They said they "do not have access" to my account and cannot help. This was strange seeing as how SkillSelect is their website and system. I was then directed to the GSM section.

The GSM section of the Department of Home Affairs has not responded. In their automated reply email, it was stated that they only respond to matters relating to GSM. In other words, since I have been unable to accept my invitation, my case is not under their ambit, and they would not bother replying.

The technical department of SkillSelect replied quite quickly in asking for details twice (replies from them were received on each consecutive day after my initial email), and then they went quiet - complete radio silence for 2 weeks despite a few follow up emails from me.

The technical department sends out an automated email each time you email them which essentially states that they would not bother replying if this is a password related issue (even though mine is not seeing as how I have my own password by my account is locked).

VFS Singapore said that they are not able to help as they do not deal with migration visas and once again directed me to the GSM section.

The Australian High Commission of Singapore has not replied me.

I am at a loss here. There is a lacuna as each department states that this issue is not within their ambit. The only department which seems to be able to assist is the technical department but they have adopted a somewhat illogical arrogant approach of not even bothering to address someone's concerns or to reply.

It is deeply frustrating and honestly so unfortunate that Australia's immigration system is so ill-equipped to handle a simple matter. I really hope people would read this and be aware of this issue so that they won't have to face this themselves.
 
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