I sent an e-mail to my CO last week requesting her to enquire about the progress of my application currently undergoing character assessments by ASIO. Although, she has always replied quickly and promptly to my e-mails, she has not replied this time. I have even called her and left her a message on her voice mail and still nothing. This is only the 2nd time I contacted her requesting a progress report. She even suggested in her initial e-mail 6 months ago that if I have not received any news that she will do a follow-up request to ASIO. So, I'm confused..... How do you know if a Case Officer is still working at an Australian Embassy offshore? I've read on this forum that sometimes people were re-assigned new COs or their files lost because they were not notified that their CO wasn't working at the embassy anymore. Should I contact the call center? I don't want to get her in trouble. She could just be sick. I read the Client Service Charter again and don't I deserve at least a confirmation that she has received my e-mail and that she will keep me updated of the progress of application????