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Partner (Provisional) (class UF) (subclass 309) /Partner (Migrant) (class BC) (subclass 100) visa

*Legally Married in November 2016
*Applied online for Offshore provisional visa on August 2017 & Uploaded Documents.
*Received email from Embassy in Colombo, Sri Lanka requesting for more documents including further proof of relationship with spouse despite being legally married and updated police clearance.
*Submitted the Requested documents one month ago. I clicked information submitted & also sent a reply to the original email.

How do I get in touch with the case officer assigned to my application. Is the case officer based in Australia or in the local embassy in Colombo, Sri Lanka? The email I received was from a generic email address from the embassy. However when applied for the skilled base migration many years ago I got an email directly from the case officer in Adelaide.

How long should it take to process the application given that I am already married?

Some people seem to get the visa within 3 months
australiaforum dot com/visas-immigration/219618-partner-visa-309-visa-grant-2-months-2017-a-7.html
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