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I would definitely get it in sooner rather than later. You can knock it out in a day if you really wanted to. At least get in the strongest evidence first. Also, I wouldn't trust any information the call centre gives.

I personally would wait to contact them until after you have everything in. When I contacted them, they looked at my app within 24 hours and made a decision.
Did you contact them in their call centre number?
 
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