Extended processing time for AFP National Police Check - Page 10

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Extended processing time for AFP National Police Check - Page 10


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  #91 (permalink)  
Old 08-14-2012, 10:56 AM
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Quote:
Originally Posted by crystalejacobs
Hey there, I applied online from South Africa and had a similar enquiry. It is required that you indicate all addresses for the past 10 years, regardless of which country you were in :-)
Hello,
Is it really required? Because I recently applied NPC and they only asked for the time I am in OZ.

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  #92 (permalink)  
Old 08-14-2012, 08:15 PM
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Oh okay. I called and followed their instruction, but perhaps I didn't listen properley. Seems from other responses that they only need the addresses relevant to Oz.


  #93 (permalink)  
Old 08-21-2012, 10:58 AM
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hi all. not sure if this helps anyone or has been covered already but we received this email after waiting two months for the AFP check then emailing to ask what was happening:

'We have reviewed your application and can confirm a certificate has been issued. We are aware, however, that there have been instances in recent weeks where completed certificates have failed to print and be dispatched.

To avoid the need for you to follow up on this, your certificate has been re-printed and has been dispatched in the mail.

If you receive your original certificate in the intervening period, you can keep this additional certificate for your records.

We apologise for any inconvenience caused.'


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  #94 (permalink)  
Old 11-15-2012, 04:08 PM
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Hi guys,

Do you know what kind of mail AFP are using for mailing the Police Checks. I am interested esspecially when they are posting internationally, do they post as a Register Post International?

Regards,

Sander


  #95 (permalink)  
Old 02-13-2013, 05:04 AM
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Hi everyone, old thread old issue but still ongoing!

I applied for AFP police check (online) for my onshore 820 partner visa and submitted all required scanned documents on 18 Dec 2012.

Today is 13 Feb 2013. Nearly 2 months and still no response from them. I'm a little disheartened (and disgusted) by the stories of "printed but sent to wrong address". Really? Federal police dept screwing up such minor stuff? I'm sure they can do better than this..

Anyhow, I've sent an email out to them. If no response by tomorrow, I'll call them up and spend the money.. Can't imagine the long wait on the phone.. Who has such time??


  #96 (permalink)  
Old 02-14-2013, 03:59 AM
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I called the AFP today Australia time about 3pm, I was on hold for only 9 minutes... Best to cal them though, I submitted my scanned documents in January and waited the 3 weeks then called and they hadn't processed them! But the lady on the phone sent it to be processed and half an hour later I had an email saying my certificate would be dispatched in the next post. In the intervening time I had emailed to ask for progress and never heard back. So do call. It can help.

The AFP check is the final piece of my jigsaw. My existing visa runs out Saturday, so I am submitting my 820 application Friday, tomorrow. Sadly it means I will miss out on making a decision-ready application probably by one day :-(


  #97 (permalink)  
Old 02-15-2013, 04:29 AM
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Hi everyone, I called up AFP Criminal Records today and waited 12 minutes before my call was picked up.

(Severe ranting ahead. No offense meant to any reader.)

The most infuriating issue here was THEY HAVE NOT IMPORTED MY DOCUMENTS! I submitted my application on 17 Dec 2012, put in the supporting documents on 18 Dec 2012, and nearly 2 months on, only when I called up, then they say "I will import your documents now and put your application in process".

Are you for serious..???

Ok so I asked why my documents weren't imported, and the lady (quite unhappily) told me the lame excuse/reason that the department hasn't received many applications in Dec and Jan, so many documents were not imported. Does that make sense to you? It doesn't to me!!

She also refused to tell me how long the process will take from today, not even telling me the standard answer of "N business days". Only kept saying, "Like I have said, I don't know how long it would take."

GRRRR. I will call them up again next week to check on the status of my application. I can't trust them.

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  #98 (permalink)  
Old 02-15-2013, 04:34 AM
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That's exactly what happened to me! See my post above yours. The good news is, that once they've done that and sent you off for processing, unless you have a very common name, or a criminal history in Australia, it takes about 30 minutes to complete the process! I got an email about an hour after my call to say it had been complete and they'd post it out in the next post.

That was on Monday. They actually posted it Wednesday morning and I got the letter today. So it should be done soon.


  #99 (permalink)  
Old 02-21-2013, 04:03 AM
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Hey elkinator, you're so right! I received an email also an hour after my call to say the police check has been completed and the certificate would be dispatched (etc blah blah)..

And I've received my police certificate today!! It was posted out Tue 19 Feb, and today's Thu 21 Feb.

The whole process seemed easy enough, so if anyone hasn't heard back from AFP, please do call them up!!

Quote:
Originally Posted by elkinator View Post
That's exactly what happened to me! See my post above yours. The good news is, that once they've done that and sent you off for processing, unless you have a very common name, or a criminal history in Australia, it takes about 30 minutes to complete the process! I got an email about an hour after my call to say it had been complete and they'd post it out in the next post.

That was on Monday. They actually posted it Wednesday morning and I got the letter today. So it should be done soon.

elkinator likes this.
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Last edited by missjaay; 02-21-2013 at 04:07 AM.

  #100 (permalink)  
Old 06-04-2013, 08:08 AM
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Quote:
Originally Posted by happyheros View Post
Has anyone applied for National Police Check lately and not yet received the result?

AFP criminal record has confirmation of receiving my application on 16/05/2012 but I have not yet received the result. It has been more than 15 working days now. I'm aware the AFP does state they are experiencing delays

The NPC is the only document left before I can submit my application for onshore 820
The AFP NPC service is an absolute disgrace. They do not respond to emails and my 2 calls from overseas included over 30 minutes hold time each, only to be met by a laid back inexperienced girl. I asked why there were no responses to my emails and the cso stated that the converga email "wasn't working" and when I asked for an avenue to lodge a formal complaint I was told to "send an email". In addition, my last NPC has just taken over 6 weeks to receive, after I was told over 3 weeks ago it was in the final stages of completion. The service is a total failure, AND the most expensive NPC on the planet. They need to take tips from the Aust passport service which runs seamlessly. Obviously in this case, outsourcing has not worked at all. Utter disgrace.


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