Waiting on referred medicals sent to Sydney for processing? Don't hold your breath!

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  • 1 Post By MandS

Waiting on referred medicals sent to Sydney for processing? Don't hold your breath!


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Old 10-31-2012, 01:56 AM
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Angry Waiting on referred medicals sent to Sydney for processing? Don't hold your breath!

I would have found this topic very useful (nearly) 2 months ago when my fiance was informed that his medicals had been sent to Global Health Operations in Sydney post medicals in Cape Town, South Africa as a category B. If you're unfamiliar with this process, essentially it means that they couldn't be processed locally (where the original application was lodged) and were sent to Sydney for further assessment. Until this happened, we were both unaware that this was 'standard procedure' for most medicals apparently, with even the smallest medical indiscretion. In our case, a minor congenital heart defect.

Currently, according to a very unhelpful woman today at GHO, they cannot give you any personalised information in regards to your own individual case, just an 'estimate' with their backlog, which, according to them, is now at the middle of August, despite fellow members on here calling or emailing recently and being told that they were now closer to September.

Essentially, what I'm saying is, call or email them if you want. They didn't respond to my one and only email over a week ago; they have an answering service and did call me back in an hour however, but they give you nothing. Unless mine was an isolated incident and I just happened to speak with someone who was having a bad day, I honestly won't bother with them again. It was exactly the same when I called DIAC months ago in regards to something unrelated. I acknowledge that they can't give you much information, but honestly, why bother having these calling services if you're just literally sitting on the other end just listening to clients attempt to answer their own questions. Why do these people think we call? Not because we want some updated information on our applications - our bloody lives! - but because we love the sounds of our own voices and harassing government departments apparently.

So, I give up with them; I'd hate to see what they'd be like with people who are constantly calling and emailing the office! I'd say lets boycott the system by not EVER calling them if I actually spoke to one of these medical officers and I was actually taking up precious processing time!

Sorry for the rant, guys!

GHO and DIAC - one less person for you to have to 'listen' to and give your generic one-word answers to ever again!

esme_daniella likes this.

Last edited by MandS; 10-31-2012 at 01:59 AM.

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Old 11-03-2012, 11:30 AM
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I understand your frustration MandS but all I can say is my experience in calling this office has been that they have been very kind and friendly. I think maybe the difference is in our expectations. I don't expect them to tell me anything about my case specifically, much in the same way I know my case office won't tell me much at all either.
It is such a tricky thing for each and every one of us but I think that we need to somehow forget that it is about us and just let the process run its course. Asking questions we know they will not answer just leads to frustration and anger on our part.
I am really sorry you are finding this so hard, it is tough to be away from the one you love and to be waiting on what seem to be a long and unfair process but hang in there...the outcome will well and truely be worth the wait!
xxx


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Old 11-03-2012, 11:51 AM
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Sorry to hear about your experience. However my experience was extremity different. I found DIAC officers being professional and friendly. On the other hand it might be human nature, they react to you exactly the same way you come across to them.
When I called them I expected nothing, I knew due to privacy issues I would get only very general information, I also knew that they know if they give me some extra piece of information it might act against them later.
An example would be one of my friends who works in a bank call centre, she was too compassionate and told one of the callers "Your card should be approved in 2-3 days". Week later the bank was sued for rejecting same caller, who apparently "Bought a lot of furniture on the promise of having card approved". Imagine how much trouble this cause my friend, only recording of the call saved her from loosing her job, she said might, that saved her.
Now think how people would react if DIAC officers provided something similar? There would be unstoppable flood "We bought tickets cause you said" "We done this "etc

Especially from applicants who think the whole world revolves around them and their application.

I totally understand some of legitimate applicants frustration, but I also understand DIAC position, and personally, got only a professional and effective service from them whenever I contacted them.

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