Partner Visa - already paid in December - asked to pay fee increase

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Partner Visa - already paid in December - asked to pay fee increase


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Old 01-02-2013, 02:22 AM
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Partner Visa - already paid in December - asked to pay fee increase

Hi all,

we paid our partner visa fee of about $3000 at the local immigration office in Hobart on the 24th Dec 2012 and send our partner visa on the same day to the processing centre in Brisbane (with Platinum Express!)

we thought we were on the safe side and avoided the fee increase ...

not so:

we just received notification via phone to pay the increase in the partner visa fee of about $1000 as they received the application today on the 2nd of Jan 2013.

I guess getting 'a fair go' is only for those who already are Australians or have permanent residency but does not apply to those who are in the middle of the visa process - it is maddening - just because we live in Hobart we have to pay $1000 more; people living in Brisbane could have avoided this fee in the same situation since they could have lodged it without the postage delay.


Would a complaint at this early stage make sense - would we have a chance to get the $1000 back - and can a complaint be detrimental to the visa process?

Cheers
-Ralf


Last edited by Ralf; 01-02-2013 at 02:25 AM.

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Old 01-02-2013, 02:26 AM
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Quote:
Originally Posted by Ralf View Post
Hi all,

we paid our partner visa fee of about $3000 at the local immigration office in Hobart on the 24th and send our partner visa on the same day to the processing centre in Brisbane (with Platinum Express!)

we thought we were on the safe side and avoided the fee increase ...

not so:

we just received notification via phone to pay the increase in the partner visa fee of about $1000 as they received the application today on the 2nd of Jan 2013.

I guess getting 'a fair go' is only for those who already are Australians or have permanent residency but does not apply to those who are in the middle of the visa process - it is maddening - just because we live in Hobart we have to pay $1000 more; people living in Brisbane could have avoided this fee in the same situation since they could have lodged it without the postage delay.


Would a complaint at this early stage make sense - would we have a chance to get the $1000 back - and can a complaint be detrimental to the visa process?

Cheers
-Ralf
That is terrible, as I understood it, when you have paid you should have been immune from the increase in fees, I would complain if I were you, double check it before you pay more. Last I heard Tasmania was part of Australia.

Kttykat




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Old 01-02-2013, 03:24 AM
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Quote:
Originally Posted by Ralf View Post
Hi all,

we paid our partner visa fee of about $3000 at the local immigration office in Hobart on the 24th Dec 2012 and send our partner visa on the same day to the processing centre in Brisbane (with Platinum Express!)

we thought we were on the safe side and avoided the fee increase ...

not so:

we just received notification via phone to pay the increase in the partner visa fee of about $1000 as they received the application today on the 2nd of Jan 2013.

I guess getting 'a fair go' is only for those who already are Australians or have permanent residency but does not apply to those who are in the middle of the visa process - it is maddening - just because we live in Hobart we have to pay $1000 more; people living in Brisbane could have avoided this fee in the same situation since they could have lodged it without the postage delay.


Would a complaint at this early stage make sense - would we have a chance to get the $1000 back - and can a complaint be detrimental to the visa process?

Cheers
-Ralf
Hmmm so it sounds like the fees are charged based on the date that the application is received by the office. The fact that you have no office in Tassie is not a reason they will accept as justification but what I would do if I was you is look into the following -

- Find out what office it went to and what dates they were open over the Christmas - New Year period.
- Check with the courier when the parcel was signed for at the destination

The reason I say this is that when our application arrived in Berlin it took them near on a week to actually "register" it in the system however they backdated the application submission date on our acknowledgement letter to the date the parcel was received and signed for at the embassy office.

The reason it takes that long for them to "register" it is that they have a strict security process they have to go through in order to actually open the parcels to ensure that the parcels don't contain bombs, chemical agents, bio warfare etc and this can't be taken lightly as embassy's in the past have been prime targets for this kind of stuff SOOOOO I am thinking that they might be telling you Jan 2 but it might have hit their office say Dec 27 and you might be able to argue that point with all of the evidence on hand.

I think arguing over the receipt date and the payment amount will not affect your process.


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Old 01-02-2013, 04:31 AM
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Hi There,

I am sorry to hear you didn't make the cut off date. As a matter of policy, to protect the best interests of the applicant, all deliveries are required to date stamped on arrival. Also, arguing the time of payment will not help your case. It is departmental policy, that an application is only lodged, when both the reciept and application are received.

A quick check of the Australian post website showed that the Australian post was stopping deliveries for most of the holiday season.

Your best option is to request the person asking for the payment to first check again the date stamp of the application (application receipt)

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Old 01-02-2013, 05:33 AM
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Re

***UPDATE***

Okay - seems like my temper tantrum at the phone worked! Immigration office did not charge us the extra $1000 - Ok!

----
Thanks everyone for replying! We'll just go with it as it is ...

Cheers
-Ralf


Last edited by Ralf; 01-03-2013 at 02:31 AM.

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