Contacting Case Officer

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Contacting Case Officer


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Old 12-10-2017, 09:16 AM
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Join Date: Jun 2017
Posts: 4
Users Flag! From germany

Contacting Case Officer

Hello dear Forumers,

we lodged our spouse 309 visa application and (as expected) we were requested to undertake medical examinations. This will happen in two days from now, we have the doctors appointment.

Our problem is, in the email sent to us, the case officer said "please reply using the informations provided below" but they only provide a surname and their position number. Nothing else.

In the signature of the email is the embassy's address in Germany and it says "contact via www border.gov.au/forms/europe" but the link is invalid and we don't really need a form, do we?

We also read that the doctors lodge the results themselves, is that true? If not, how should we contact our CO? Reply to their email ( general correspondence address)? Or just upload the results on our online application?

Thank you so much in advance!

Best wishes from Germany


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Old 12-10-2017, 10:19 AM
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Join Date: Sep 2016
Location: Perth
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You won't see the results they will go direct to Immi.


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Old 12-10-2017, 10:57 AM
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pretty sure they're referring too the information provided button within the immi account. log in and open the 309 visa application you should see it there.


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