citizenship approval letter missing

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citizenship approval letter missing


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  #1 (permalink)  
Old 09-27-2019, 06:46 AM
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citizenship approval letter missing

My online status of Australian citizenship is approved but when i called information line they told me
"havent you recieved message or letter saying its approved ?"

i said no then he said it is definately approved but then he is also confused why there is no message on immi showing its approved? or what happned to the mail sent?
i also updated my postal address but one day citizenship line said "its automatically updated" the next time i called "unfortunately ,i have to email my case manager so it will updated in may few weeks so your citizenship ceremony invitation might be sent to last address".

why cant they update address straight away?the immi system has too many errors?
why cant they just email citizenship approval letter instead of postal mail?
what is real purpose of information line if they cant enter information?
In this digital age ,everything should be email or fax.

Apparently ,there is no email address for victoria?

Please help cause its just too complicated for me.


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Old 09-28-2019, 12:52 AM
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Nothing complicated about it at all

There is an error message when you log in to Immi

Correspondence Issue - 22 September 2019

Some clients have reported that they have not received correspondence for applications lodged via ImmiAccount. Technical teams have resolved the issue and correspondence is being sent.

For those clients affected by the system issue, continue to monitor your 'Messages' screen within ImmiAccount. If your application status is ‘Granted’ but you cannot view your letter, you can use VEVO to view your visa grant and entitlements details: http://www.homeaffairs.gov.au/vevo.


Last edited by Sammy J; 09-28-2019 at 12:54 AM.

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Old 09-28-2019, 12:56 AM
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How many days would the approval
Letter be sent via post?

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Old 09-28-2019, 02:24 AM
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I got an email as well as a letter later.


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Old 09-28-2019, 02:50 AM
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vevo is not valid for citizenship applications.I dont get it ,they said we cant email without updating postal address and udpate of address can take 1 month?


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Old 09-28-2019, 12:15 PM
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I will wait probably in the next few days for both the post and the email. Thanks for the info.

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Old 09-29-2019, 12:02 AM
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Quote:
Originally Posted by AngeliquePrince View Post
I will wait probably in the next few days for both the post and the email. Thanks for the info.
My husband only received it via post. Everyone that I know has only gotten it via post as well. I believe getting it via email as well is the rare exception.

It takes about a week from approval to receive it in the mail.


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Old 09-30-2019, 08:23 AM
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It is ver rare that you get an electronic copy. But if you did that is good. It says 5-10 business working days cant wait for the letter via post.

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Old 02-26-2020, 12:27 AM
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Hi Everyone,

I got approved for my citizenship on 4th Feb 2020 in Immi Account online, but its been 3 weeks now i still haven't received Physical Approval Letter via post? Address is correct and even checked with post office nothing there... can any one share their experience please how long it took for you guys from online approval to receiving a letter..? Much appriciated... Thanks

Sean


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Old 03-30-2020, 06:41 AM
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Hi Sean, it’s the same with my case . My application got approved in oct 2019 but haven’t received any letter yet. Rang the immigration twice and was told that for few applicant they will send only the ceremony letter coz they are trying to save the paper. I don’t know if it’s 100% right. Till date I haven’t received any correspondence.


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