No Need to Queue at Centrelink - Page 2

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No Need to Queue at Centrelink - Page 2


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  #11 (permalink)  
Old 03-26-2020, 03:16 AM
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She repeatedly spent 45 minutes plus on hold and being disconnected.

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  #12 (permalink)  
Old 03-26-2020, 03:21 AM
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Please update your flag here .

The number I stated is fully automated. It only transfers to an officer if there are issues. I don't know what number she called or her individual circumstances. Just wanted to ensure she knew all her options. 🙃

It's all cactus with everyone panicking.


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  #13 (permalink)  
Old 03-26-2020, 04:48 AM
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Please update your flag here .

People are being let go left and right due to coronovirus. My brother just got laid off, so I guess he will be centrelinking (lol?). I am currently overseas, and I am a bit too afraid to return to Australia. Good thing my visa expires in September.

Hopefully all of this bs is clear up by then.


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Old 03-26-2020, 06:46 AM
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I just sent my landlord a letter saying that, from now on, my processing time for paying rent is 20-27 months. If he sues me for it, I will just say this is within my processing time. It worked for the Department of Immigration, so why not for me?

Actually I should ask my landlord to send me proofs that he really owns the building, including pictures of him actually signing the document and people witnessing that yes he really does own this building. Then I'll sit on the docs for two years and then if I'm satisfied he is really my landlord, I will pay the rent.

Actually he should pay me 8000$ because it's gonna be a lot of work for me to check that.

See, this is how I am going to survive the coronavirus!


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Old 03-27-2020, 07:08 AM
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The woman mentioned in my previous post went to Centrelink at 7 am this morning. She was not the first in line and she waited until 8.30 and finally sorted the problem.

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  #16 (permalink)  
Old 03-27-2020, 11:16 AM
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Quote:
Originally Posted by wrussell View Post
The woman mentioned in my previous post went to Centrelink at 7 am this morning. She was not the first in line and she waited until 8.30 and finally sorted the problem.
Sounds like things are getting better then. Some are realising they don't need to go in now, leaving space for those who do.

I've waited around 2 hours in the past, well before this crisis.


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Old 04-03-2020, 03:07 AM
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Just to give a bit more info on this as it is not as straight forward as it seems (shocking I know..)

The country has been told since mid Marchish to just submit your claim online, no need to line up, it will all be nice and easy online, “We will be helping those affected by Coronavirus with double jobseeker payments & increased thresholds for partner income etc”

I submit claim, attach all financials, partner details, ID etc on 23 March then receive a request for a form which was just a repeat of partner details in the original application on 1 April so I completed and submitted same day.

Today, my Centrelink claim has been rejected due to “Partner Income” so I phoned to discuss why given all the new thresholds & relaxed requirements due to Covid 19.


Centrelink inform me that the new rules don’t start until 27 April.

I asked why on earth they are rejecting them now if you’ve told the nation what’s going to be happening and asked them to submit their claims online if you’re just going to assess them under the old rules and that I think there’s going to be a lot of double handling if they are treating this influx of applications as regular Jobseeker claims. I asked if I would need to resubmit and start the process all over again on 27 April, luckily, you can request a review/reassessment for up to 13 weeks.

I'll request this later this month but suggested however it would probably be worth asking a few Qs about why Australia are being told to do them online now if you are going to keep rejecting them.

I also asked whether it will be back paid from the claim date in March once everything ticks over to the new rules - No, because you were not eligible under that period of time due to your husband earning too much.

Hardest call to keep my composure, obviously it wasn’t the woman on the other end of the phones fault however I am baffled at the thought of nearly 6 weeks worth of Australians claiming Jobseeker payments due to Covid, for already overloaded Centrelink staff to assess them against old regulations, for the government to advertise payments would be starting in April just for those people to have to resubmit or ask for a review on 27 April to actually become eligible.

Mad props to staff still in the service industry BTW (if there is any in here) You’re doing a great job & your best in a shite situation!

TL;DR
Individuals with a partner income over $990 p/fn will not be eligible for government assistance until 27 April. You also will not be back paid.

You also cannot access super until at least 20 April.

Best of luck navigating this 6 week period!

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  #18 (permalink)  
Old 04-03-2020, 03:38 AM
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Quote:
Originally Posted by mrsmorrow28 View Post
Centrelink inform me that the new rules don’t start until 27 April.

I asked why on earth they are rejecting them now if you’ve told the nation what’s going to be happening and asked them to submit their claims online if you’re just going to assess them under the old rules and that I think there’s going to be a lot of double handling if they are treating this influx of applications as regular Jobseeker claims. I asked if I would need to resubmit and start the process all over again on 27 April, luckily, you can request a review/reassessment for up to 13 weeks.
When this was first anounced they did say that people could apply immediately and that those who would not be eligible until April 27, would automatically be put on to the relevant payment from that starting date.

No mention of reapplying again after it begins.

I assume many in the queues were applying early, to get it over with faster, and then wait until their payment eligibility date.

Centrelink staff do not always get it right though .


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Old 04-03-2020, 03:53 AM
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Quote:
Originally Posted by JandE View Post
When this was first anounced they did say that people could apply immediately and that those who would not be eligible until April 27, would automatically be put on to the relevant payment from that starting date.

No mention of reapplying again after it begins.

I assume many in the queues were applying early, to get it over with faster, and then wait until their payment eligibility date.

Centrelink staff do not always get it right though .
Well, the Centrelink staff member advised me that I would need to prompt them to reassess as they have just flat out rejected the application on the grounds of my husband earning too much on the old threshold so I hope she is wrong otherwise what a mighty clusterfk/ double handling of submissions and calls from applicants who are wondering where their payments are or why they are being rejected..

I have also not once heard them announce the 27 April date for the new threshold and found out via the CL staff member, I see it is on their website but again, the info she is giving me is that you would need to flag your application for reassessment, it wouldn't just be automatically eligible once the date rolls around...

Who knows what's going on at this point in time TBH.. haha

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  #20 (permalink)  
Old 04-03-2020, 04:09 AM
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Quote:
Originally Posted by mrsmorrow28 View Post
Who knows what's going on at this point in time TBH.. haha
I agree. Instant policy decisions, which takes time for staff to be updated with.

This other $750 supplement, supposed to start on 31st March, had some people getting their normal pension on that date, but still waiting for the supplement. Now just confused, and not knowing what's going on. Many ringing Centrelink or logging into mygov, and clogging the lines up again..

mrsmorrow28 likes this.


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