No Need to Queue at Centrelink

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No Need to Queue at Centrelink


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Old 03-25-2020, 01:11 AM
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No Need to Queue at Centrelink

Many people are losing their jobs due to the COVID-19 issue.

We have seen many people queuing at Centrelink for hours, just to register a claim. Or spending hours on hold on the phone.

Centrelink are inundated with these claims and have not been able to cope.

A new system came out today.

A quick and easy way to register, and then Centrelink will contact you.

From 25th March 2020, Centrelink have made it easier for those people currently losing their income due to the coronavirus, to be able to register their claim, without going to a Centrelink Office or spending hours on hold on the telephone.

All you need to do is log onto your my.gov.au account and click the Intention to Claim button.

This is important as the date that you register is the date that any benefits will be paid from.



Hopefully this will reduce the queues etc., allowing staff to be able to deal with those people who actually NEED to visit an office and speak person to person.


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Old 03-25-2020, 01:44 AM
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If the system lets you proceed.

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Old 03-25-2020, 01:48 AM
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Quote:
Originally Posted by wrussell View Post
If the system lets you proceed.
It is actually surprisingly good today.

It was useless the last two days.

But now, with registering taking just a few seconds, instead of getting through and being online for ages, the system is not as overloaded.


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Old 03-25-2020, 05:53 AM
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Please update your flag here .

You need to have ATO, Medicare or Centrelink connected. I created a dummy account to check. Yes I'm sad. Lok


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Old 03-25-2020, 09:31 AM
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My wife was finally eligible to Medicare since we appplied for TR and now she cannot go to Centrelink to apply because of these queues. Hopefully they will calm down and she can go. We want her to have Medicare in case she is hit by coronavirus.


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Old 03-25-2020, 12:02 PM
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Eligibility for financial help - as according to the Centrelink website:

Residence
Australian resident

An Australian resident is a person who is living in Australia and is either:

an Australian citizen
a permanent visa holder
a protected Special Category visa (SCV) holder
Australia includes the Territory of Cocos (Keeling) Islands, the Territory of Christmas Island, Norfolk Island and Lord Howe Island.

You cannot claim an Australian payment unless you are residing in Australia or in an agreement country. If you live in a country that has an international social security agreement with Australia, the agreement may assist you to claim Australian payments that are covered by the agreement.


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Old 03-25-2020, 02:10 PM
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Quote:
Originally Posted by allergiac View Post
My wife was finally eligible to Medicare since we appplied for TR and now she cannot go to Centrelink to apply because of these queues. Hopefully they will calm down and she can go. We want her to have Medicare in case she is hit by coronavirus.
Hopefully the queues will die down, following that change. There were only about 8 people waiting at my local one today. Still twice as many as normal though.

Hope you get in and register for Medicare tomorrow.

It's a pity they combined Medicare with Centrelink..


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Old 03-25-2020, 08:13 PM
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A woman with 3 children who is on a benefit was able, after numerous attempts, to log onto MyGov, but the system did not let her lodge her fortnightly report. She tried to phone, but was left on hold for 3 hours. Her experience is that the if a report is not entered the Centrelink computers automatically cancel benefits. I took care of her children and gave her money to buy food and let her use my company vehicle to visit Centrelink where she lined up for ages, but was not seen.

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Old 03-25-2020, 09:22 PM
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Update:

She did not get paid and 2 of my last 4 toilet rolls found their way into the bath. The children have no idea how this happened. I was going to sell them and retire, the dunny rolls, not the children.

One of my clients worked for a very big American company, writing buggy code for a major government department. If brains were dynamite, he would not have been able to blow the wax out of his ears. I used to think the errors and the outcomes were due to ordinary incompetence, but then I recalled the days when people had their rock and roll (dole) benefits cancelled to make them report in person and in those days this was not done by computers.

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Old 03-26-2020, 03:04 AM
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Please update your flag here .

It delays her payment only. Payment suspends if a report is not received on the following fortnight.
She should set herself up for the reporting line 13 32 76. Hopefully that line isn't playing up. It usually puts you through to an officer if the report fails.


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