Partner visa - I'm so frustrated!

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Partner visa - I'm so frustrated!


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Old 01-18-2011, 11:32 PM
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Partner visa - I'm so frustrated!

Sorry Guys but I guess I just need to vent....

I've just looked through the Visa Timeline for partner visa thread and I saw a post by a person who applied in Sydney mid December, had CO assigned 3 weeks later and visa approved by mid January.

WTF? I mean it's great this person got their visa so quickly, but why Immi tells me the cases are handled in chronological order when obviously it's not true? I applied on the 5th of November, called Immi about a week ago and was told CO still hadn't been assigned and that it took 4 months to get one.

How does it work? What is the real process they use? All I know is that they charged my credit card the minute I dropped my application and they asked me to wait up to 9 months for a visa that's I believe is very straightforward to be approved.


I'm very, very frustrated...


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Old 01-19-2011, 12:06 AM
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I was so angry that I just called Immi to ask them about the order in which they process application. And when the guys checked my file he told me a letter had been sent to me 2 months ago requesting additional information. I never got the letter. How come the lady I talked to a few weeks ago never told me the letter? The guy couldn't tell me what the content of the letter was (he couldn't see it), but it's potentially something that's been holding up my application. So not only do Immi ask us to wait for ages for visas to be approved but also employed incompetent staff who can't even read what's on people's files!


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Old 01-19-2011, 06:19 AM
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I would assume our files are covered by privacy laws and only a CO or someone higher up can access whats in it. You could also give them your email as a contact point. Less chance of that going astray, just make sure to check your spam folder.


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Old 01-19-2011, 07:56 AM
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They do have my email address and should use it for correspondence, but for some reason they haven't been doing it.


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Old 01-19-2011, 11:18 AM
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You should send in an email to their Post Lodgement Enquiry service and ask about the letter, indicating that it was never received if you have not already and confirm with them that they use your email address for correspondence.
It'll depend on what you asked the lady what she may have looked at and if she is not directly handling your file she may have just not considered the letter going out aspect.

As for variations and particularly very short processing times when some people are being given quite lengthy indications I can only think that it could be due assignment of cases to new staff.
In general, you will have an existing case officer handling many fifferent cases, perhaps up to a 100 or more and yes, they will come in to a case officer in order of receipt and if you consider their management system as something like a big ferris wheel and each carriage is a case, the new case goes into the basket and is off for its ride while the CO attends the other cases already on the wheel in turn.
Because there are multiple steps in the assessment process, each carriage will go around a number of times just like riding a ferris wheel and finally when all steps are completed it is off the wheel, end of the ride, some cases not having as long a ride as others because others may require more info to be asked for.

So you then get a new CO starting in the team and they have their ferris wheel but it will initially be empty or loaded with just a few cases and so they will follow the same process but until they get up to speed in handling as many cases as another established CO, the carriage/case may come around more frequently and so moving on from one step to the next may be quicker just because they have far less cases to apply themselves to initially.

Of course a few of their cases may be finalised far quicker but they will also have cases requiring more work and quick enough their wheel will have full carriages too with cases requiring a mixture of work.

That's possibly why the shorter processing times are more a rareity than the norm.





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Old 01-19-2011, 09:34 PM
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I called them again today (general Immi helpline). Somehow today they were able to tell what the letter I never got was about (yesterday I was told they couldn't see this information). And today I was told I do have CO assigned to my case, but 3 weeks ago they told me I didn't have one (which must have been incorrect, since CO had sent me this missing letter 2 months ago).
So I'm now waiting for the duplicate of the letter, which they apparently resent yesterday. I am really angry, because (maybe) I could have had this visa already. But I guess I can't turn back time. I just wish the people who take those calls were more helpful and honest.


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Old 01-19-2011, 10:04 PM
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ok, so now it got me thinking that the same thing might happened to my applications. I obviously been waiting for more than 4 months and around 2 weeks ago when i called them, they told me that my applications has been processed but i don't have any case officer yet.and i received the same answer early december too. I really don't know how that works and i don't know what to do either. i really don't want to call them every week asking the same question but again i am back to the situation (frustration) where i was on the first two months after i lodged my applications. i actually positive that my application is a decision ready one so it either granted or not granted. very very soon my medical check up is going to be expired too and i still haven't get any case officer and obviously my police record expired months ago as where i come from, they only issue one that only valid for 3 months and now i am confused if i should give them a call again or just waiting..

cheers


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Old 04-17-2011, 12:12 AM
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Hi

Just responding to your comment on the medical check - how long are they valid for? I sent mine off with my original application, but haven't heard anything at all since I got a letter just before Christmas saying they'd recieved my application. I really don't want to have to go through that again - it cost me $500 plus a 6 hour round trip, as that was the closest doctor able to sign off the forms to do an immigration medical.

Thanks
Freya


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Old 04-17-2011, 06:38 AM
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Hi there,

You don't have to worry abou the expiry date given by individual countries for police checks. From a DIAC point of view, they are valid for 12 months, I think from the time they are done. This goes with the medicals. The validity date is relevant if used within the country it was issued from.


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