How long should I wait before sending another email?

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How long should I wait before sending another email?


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Old 02-03-2011, 06:45 AM
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How long should I wait before sending another email?

Our CO contacted us recently asking for more documents including a replacement police check from Brunei they lost. The Brunei embassy told my wife it will take over 30 days which puts us past the deadline in the email from our CO (they want the new documents by february 14). My wife then went to tell the australian embassy to inform them but they told her I had to contact our CO by email instead.

I did this 3 days ago saying that we had applied for it but it would exceed the time limit, would this be ok? The day after I sent my email I got an acknowledgement of the new documents we submitted but nothing about the police check. Ive recieved nothing since. The embassy's website states that they respond to all enquiries within 2 days. Tomorrow will make 4 days.

So what should I do now? Send another email repeating what I said before? Wait another day or 2?


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Old 02-03-2011, 07:13 AM
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Quote:
Originally Posted by Marcantony View Post
Our CO contacted us recently asking for more documents including a replacement police check from Brunei they lost. The Brunei embassy told my wife it will take over 30 days which puts us past the deadline in the email from our CO (they want the new documents by february 14). My wife then went to tell the australian embassy to inform them but they told her I had to contact our CO by email instead.

I did this 3 days ago saying that we had applied for it but it would exceed the time limit, would this be ok? The day after I sent my email I got an acknowledgement of the new documents we submitted but nothing about the police check. Ive recieved nothing since. The embassy's website states that they respond to all enquiries within 2 days. Tomorrow will make 4 days.

So what should I do now? Send another email repeating what I said before? Wait another day or 2?
Just ask again, won't hurt.


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Old 02-03-2011, 07:47 AM
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Originally Posted by angelamen View Post
Just ask again, won't hurt.
Thanks for the reply.

I sent another email just now and got an instant reply. Someone else in the embassy sent;

[IThis will be noted, kindly wait for the case officer's response regarding the extension as she is currently on leave. [/I]

Well, at least its some kind of reply.


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Old 02-03-2011, 08:16 AM
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marcantony you should call your wife's case officer contact number.somtimes its very difficult if you depend on the email because the customer service representative or the assistant will answer your email not the case officer.you have to ring the case officer


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Old 02-03-2011, 01:02 PM
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I'd wait more than a few days and it's probably neither here nor there for though there is usually a nominal 28 day allowance for supplying documents requested, Immi are aware that some take far longer and as for the acknowledgement you got a day after your email that is probably just mail passing in opposite directions.

If a CO has numerous cases on the go, what comes in probably goes into the file in its position in the queue of those she is handling and it could be several days or more before your file is looked at again.

Once again for all those who think pestering Immi people about every communication gliche is going to do something for them, they're sadly mistaken and all it does is tie up more resources and slows down the process for everyone.

Think about how much time of Immi people is going to be sucked up in answering stuff if everybody is always seeking an answer to this or that.
And mistakes can happen for COs and all staff are only human and we are all not infallible.





Last edited by Wanderer; 03-29-2011 at 12:24 PM.

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Old 03-10-2011, 07:38 AM
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Well its now been 6 weeks so my wife went to the Brunei embassy to check what was happening and theyre now saying waiting periods for checks have blown out to 2-3 months.

Great.


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Old 03-29-2011, 05:33 AM
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Finally got the police check. My wife takes it still sealed to the Australian embassy only to then find they gave her someone elses. So she had to go back to the Brunei embassy to get the right one. sigh..

Anyways, after going back to the Aus embassy the guy she spoke looked her up on the computer and then asked if she had her passport and the childrens'. Since she did he asked her to leave it with them for him to give to our case officer and that they would mail everything back to her within a couple of weeks. Has it happened this way before? I thought it would be after we submitted everything they would contact us later for the passports, instead they wanted them now. Did he see some note in our file then?


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Old 03-29-2011, 12:22 PM
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It could even be that the original police certificate was found and you did not get advised or maybe everything was ready to go as soon as the new one was lodged.
Their records would show that and in that being the case, the guy would probably be able to see that next step would be approval, even though they will not say so.
So it would seem the passports might be back before too long with visa stickers in them.





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Old 03-31-2011, 10:52 PM
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Ok, thanks. I hope thats the case.

One last question; will I also be contacted by email or only my wife?


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Old 04-01-2011, 12:15 AM
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It is normally only the applicant that is advised, or any contact they have authorised on their behalf.





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